Order FAQ

We are a Private Member Association (PMA) and provide our high-quality products to active members only. Please create your account by completing the membership application. Be sure to sign up for our newsletter and check the box during the application process. If you missed that step, you can still do so when you place your first order. Once you created your account, login and begin ordering!

How to place an order?

Orders are placed through the website. We only accept 1 order per member, per shipment, that means – we no longer combine orders FOR SHIPPING. We have improved our Cart system so that you can conveniently start shopping, then use the “Save order for later” option so you can return anytime and “edit the order” to add or delete items, until you are ready to checkout. If you forgot an item and the order has not shipped yet, please email us or call us at the farm – 717-556-0672 – and if possible, we will add the item(s) to your standing order that you previously submitted. DO NOT PLACE A 2nd ORDER – as we cannot combine orders for shipping to any location.

We only ship with delivery by Friday for UPS and by Saturday for FedEx to avoid weekend transit. When placing an order, please specify in the comment box if you want “fresh” or “frozen” (for Butter, Bread or Meats). Those foods, unless requested otherwise, are shipped frozen by default. “On Sale” items or “FREE GIFT ITEMS” can NOT be requested to be changed. Also please write “NO SUBSTITUTES” if you don’t want the farmer to replace an item with a similar item if the one you ordered became “out of stock” by the time we fulfill your order.

Co-Op Orders (important update*)

If you have a Co-op near you – it is a good way to save on shipping costs. All our Co-Op’s and Food clubs can be found here. Each Co-op has a coordinator and you should contact the coordinator for the logistics or other questions before ordering:

SAVE CART FEATURE: 

We will only accept 1 order per member, per shipment – that means – we no longer combine orders. We have improved our Cart system so that you can conveniently start shopping, use the “Save order for later” option so you can return “before the ordering deadline” and “edit the order” to add or delete items, until you are ready to checkout.

Please NOTE:

Once you checked out, you can NOT place A 2nd order. If you forgot an item and the order has not been fulfilled yet, please email us or call us at the farm – 717-556-0672 – and if possible, we will add the item(s) to your standing order that you previously submitted.

If you decide to rather place a 2nd order instead of calling or emailing us – a $10.00 LATE FEE will be automatically added to your 2nd order.

Late Fee:

Once you selected your “Co-Op” location of choice, the “absolute deadline” becomes visible. The order must be placed before that deadline to avoid a “LATE ORDER FEE“. If your order is placed AFTER the announced deadline a $10.00 LATE FEE is automatically added to your order and that fee cannot be removed. 

PLEASE NOTE:

A 2nd ORDER will be treated the same way as a LATE ORDER and a $10.00 LATE FEE is automatically added to the order. 

SMS Text Message NOTIFICATION (Co-Op only)

If you use the “SAVE ORDER FOR LATER” feature, and you subscribe to our SMS Text messaging system, you will receive an instant “CART SAVED” confirmation and the system will remind you of the approaching ordering deadline. It will remind you until 30 min prior the absolute deadline unless you decided to checkout prior the last message. If you DO NOT checkout prior the “absolute deadline” – the order will be saved until the next upcoming delivery – or, if you decide to checkout “late”, a $10.00 LATE FEE will be automatically added to your order.

Keep in mind that at the time you place your order you are paying for the food only. There will be a second charge later for the shipping cost and any adjustment in weight for items sold by weight.

FedEx/UPS 

The option to ship UPS/Fedex is available at $50.00 or more per order. You will be charged for shipping. 

What if I want to add additional items to an existing order?

If you have forgotten something please email us immediately and we will add those items manually to your existing order. Please DO NOT place a second order.

Can I make a special request on my order?

Yes, before you finalize your order, you can leave a comment or instructions for the farmer. Additional comments are very helpful to fulfill your order correctly. Please make your request clear so the farm will understand. If you want the farm to call you before they pack your order, you can make that request on your order notes as well.

Do you have monthly specials?

Yes, we update the website with the “monthly specials” and you can find those items in our “On Sale” category.

The farm is offering a different FREE GIFT – that changes every month – to those who order $100.00 or more in farm foods, (excluding shipping and handling). You must request the FREE Gift in the comment section on the checkout page – at the time you place your order – for the farmer to include it. The Free item for online orders is ONLY available if the order meets the requirements and the request is made.

What if I have to cancel my order or I see a double charge?

Please send us an email or call the farm at 717-556-0672 to let us know you wish to cancel your order. If the order is cancelled the same day you place it, there is no cancellation fee.

Any day after that, we will charge a $10.00 cancellation fee for orders up to $300.00 and $25.00 for any order over $300.00

If you accidentally submitted a double payment for the same order, please notify us immediately so we can VOID the payment on the spot. We can only VOID a payment the same day or a cancellation fee, as outlined above, will occur.

If you join as a PA resident and you place an order for raw dairy products that we are currently not allowed to sell or ship within our home state of PA, we will add a cancellation fee to REFUND that order as we make you aware of these restrictions at the time of registration.

Since every order is fulfilled by hand and foods are prepared freshly per order, a cancellation of an existing order is a challenge. if you decide to opt for a store credit, there is no cancellation fee and you can use that credit on any future order of your choice. Thank you for your understanding.

Can I pick up my order at the Farm?

Yes, you are welcome to place your (NON DAIRY) order online if you select “Farm pick up” at the checkout. Please keep in mind that we are currently not allowed to sell any raw dairy products at our farm store. Kindly leave a comment on your order if you like to come down at a specific day/time of the week. We will have your order ready according to your request. Our “Farm Store” is open Monday through Friday from 8.00am – 5.00pm, Saturday’s by appointment and Sunday’s our farm is closed.

What happens if my second payment does not go through?

We will contact you if your second payment fails and we expect you will fund your card within three days or provide a new one within three days of our notice. Given the considerable administrative time and cost involved in the collection effort, if we contact you a second time usually within a week and still have not collected the balance due you will incur a $25 collection fee and your account will be suspended until the new balance is paid. Many members have prepaid debit cards where they limit the payment which then causes a major inconvenience to us so please do not limit your card balance.

Thank you for the support you give farming the way it should be – we appreciate it so much

 

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