Order FAQ
We are a Private Member Association (PMA) and provide our high-quality products to active members only. Please create your account by completing the membership application. Be sure to sign up for our newsletter and check the box during the application process. If you missed that step, you can still do so when you place your first order. Once you created your account, login and begin ordering!
How to place an order?
Orders are placed through the website. There is a 11 PM deadline the day before shipping. We only ship Monday through Thursday with delivery by Friday for UPS and by Saturday for FedEx to avoid weekend transit. When placing an order, please specify in the comment box if you want “fresh” or “frozen” (for Butter, Bread or Buffalo Meats). “All other meats will ship frozen only”. Those foods, unless requested otherwise, are shipped frozen by default. “On Sale” items cannot be requested to be changed. Also write “NO SUBSTITUTES” if you don’t want the farmer to replace an item with a similar item if the one you ordered is “out of stock”.
We are exited to announce that we have Beef and Pork back in stock. That order, however, must be placed alone – away from Dairy and everything else you will find in our store. Therefore, please select the type of order you want to place from the “pop up window” that will appear on your screen once you logged into your account. You will not be able to add anything else to your order other than Meats from this category. If your shopping cart contains “incompatible items” it will notify you to remove those items before proceeding to the checkout. The minimum purchase amount ordering Meat, shipping FedEx or UPS, is $50.00. If you decide to also purchase our raw Dairy or Cheese and everything else in our store, please place a new, separate order. You will receive different tracking numbers for each order you place by email once fulfilled and shipped. Currently all Pork and Beef is freshly frozen and cannot be ordered fresh.
Our shopping cart is set up to never expire, which means that unless you officially “check out”, you can add or delete anything you like and the cart will be held until you finalize your order.
What if I want to add additional items to an existing order?
If you have forgotten something please email us immediately and we will add those items manually to your existing order. Please DO NOT place a second order.
Keep in mind that the FedEx/UPS order minimum is $50. You have the option to cancel your order within 60 minutes of placing it by sending us an email and you may submit a new order. We will void the payment and email you a cancellation confirmation but funds may be temporarily reserved by your bank until the HOLD is released.
Can I make a special request on my order?
Yes, before you finalize your order, you can leave a comment or instructions for the farmer. Additional comments are very helpful to fulfill your order correctly. Please make your request clear so the farm will understand. If you want the farm to call you before they pack your order, you can make that request on your order notes as well.
Do you have monthly specials?
Yes, we update the website with the “monthly specials” and you can find those items in our “On Sale” category.
The farm is offering a different FREE GIFT – that changes every month – to those who order $100.00 or more in farm foods, if you place an order that contains “DAIRY products” ONLY (excluding shipping and handling). You must request the FREE Gift in the comment section on the checkout page – at the time you place your order – for the farmer to include it. The Free item for online orders is ONLY available if the order meets the requirements and the request is made.
“Meats Only” orders from this category are excluded from the FREE Gift and does not qualify or count towards the overall volume of a Dairy order.
What if I have to cancel my order?
Please send us an email or call the farm at (717) 556-0672 to let us know you wish to cancel your order. If the order is cancelled the same day you place it, there is no cancellation fee. Any day after that, we will charge a $10.00 cancellation fee for orders up to $300.00 and $25.00 for any order over $300.00.
if you join as a PA resident and you wish to order any raw dairy products that we are currently not allowed to sell or ship within our home state of PA, we will add a cancellation fee to REFUND that order as we make you aware of these restrictions at the time of registration.
Since every order is fulfilled by hand and foods are prepared freshly per order, a cancellation of an existing order is a challenge. if you decide to opt for a store credit, there is no cancellation fee and you can use that credit on any future order of your choice. Thank you for your understanding.
Can I pick up my order at the Farm?
Yes, you are welcome to place your (NON DAIRY) order online if you select “Farm pick up” at the checkout. Please keep in mind that we are currently not allowed to sell any raw dairy products at our farm store. Kindly leave a comment on your order if you like to come down at a specific day/time of the week. We will have your order ready according to your request. Our “Farm Store” is open Monday through Friday from 8.00am – 5.00pm, Saturday’s by appointment and Sunday’s our farm is closed.
“Meats Only” orders must be picked up at our Warehouse in Ronk, PA and cannot be picked up at our “Farm Store”. The address is 412-A Rohrers Mill Rd. Ronks, Pa, 17562. Please call us 717-983-8018 to schedule an appointment for pick up at that location, instead.
Thank you for the support you give farming the way it should be – we appreciate it so much.
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